Terms of service

These terms set out the rules for using thetokenclub.co and the terms on which we sell to you. Please read them before you order. Nothing in these terms removes or reduces rights you have as a consumer under the law of the country you live in.

1. Who we are

thetokenclub.co is operated by DEFINED AGENCY LTD, trading as The Token Club ("we", "us", "our"). We are a private limited company registered in England and Wales under company number 15621251, with our registered office at 128 City Road, London, EC1V 2NX, United Kingdom. You can reach us at info@thetokenclub.co.

Where these terms refer to "the Services", we mean this website and store and everything on it — the content, features, tools, products and services we make available.

2. These terms

By using the Services you agree to these terms and to our Privacy policy. If you do not agree to them, please do not use the Services.

These terms should be read alongside our Refund policy, Shipping policy and Legal notice, which form part of your contract with us. Where the Refund policy or Shipping policy says something more specific than these terms, the more specific policy applies.

3. Access and your account

By agreeing to these terms you confirm you are at least 18 years old, or the age of majority where you live.

You may be asked to give us information such as your email address and billing, payment and delivery details. Please make sure what you give us is accurate, current and complete — most delivery problems start with an address typed in a hurry.

You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell or licence your account to anyone else.

4. Our products

We have made a real effort to show our products accurately. Colours and finish can still look different on your screen depending on your device and its settings, and printed garments carry small natural variations. Product images are indicative.

Product descriptions may change without notice. We may discontinue a product at any time, and we may limit the quantity we sell to any one person or to any region.

5. Orders

When you place an order you are making an offer to buy. A contract is formed only when we confirm we have accepted your order. We must have received and processed your payment before we accept.

We may decline an order — for example if the item is unavailable, if there has been a pricing error, or if we suspect fraud. If we decline, change or cancel an order we will tell you using the email address, phone number or billing address you gave us, and we will refund anything you have paid.

Our garments are printed to order. Once production has started we cannot change or cancel the order, though your right to change your mind after delivery is unaffected — see clause 8.

Our products are for your own personal or household use, not for commercial resale or export.

6. Prices, taxes and payment

Prices are shown in the currency displayed on the site and may change without notice. The price that applies is the one shown when you place your order, and it will be confirmed in your order confirmation email.

Where prices are shown inclusive of tax, that will be stated at checkout. Delivery costs are calculated and shown at checkout before you pay. Import duty and customs charges levied by the destination country are not included in our prices and are the recipient's responsibility — see our Shipping policy.

You confirm that you are authorised to use the payment method you give us and that the details you provide are accurate.

7. Delivery

Delivery times quoted on the site and in our Shipping policy are estimates. The goods remain our responsibility until they are delivered to you or to someone you have nominated to receive them.

If we have not delivered within 30 days of the contract, or by any later date we have expressly agreed with you, you may treat the contract as at an end and we will refund you in full.

8. Changing your mind

If you are a consumer in the United Kingdom or the European Union you have 14 days from receiving your order to cancel it, for any reason, and a further 14 days to send the goods back. The full process, including who pays return postage and how refunds are calculated, is set out in our Refund policy, which includes a model withdrawal form.

9. Faulty goods and your legal rights

If something arrives faulty, damaged, misprinted or not as described, tell us within 30 days of delivery and we will replace it or refund it, whichever you prefer, and cover postage both ways.

This sits on top of your legal rights, it does not replace them. If you are a UK consumer, the Consumer Rights Act 2015 gives you rights in relation to goods that are not of satisfactory quality, not fit for purpose, or not as described. If you are an EU consumer, you have equivalent rights under Directive (EU) 2019/771. Nothing in these terms affects those rights.

10. Intellectual property

The Services, including our designs, text, images, graphics, video, audio, and the selection and arrangement of them, belong to us or our licensors and are protected by copyright, trade mark and other intellectual property laws.

You may use the Services for your own personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, store or transmit any of our material without our written consent. All rights not expressly granted are reserved.

"The Token Club", our logo, and our product names and designs are our trade marks. Please do not use them without our permission. Shopify's marks belong to Shopify, and all other marks on the Services belong to their respective owners.

11. Acceptable use

You may use the Services for lawful purposes only. In particular, you must not use them: for any unlawful or malicious purpose; to break any applicable law or regulation; to infringe anyone's intellectual property rights; to harass, abuse, defame or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate anyone; to collect or track other people's personal information; or in any way that restricts anyone else's use of the Services.

You must also not upload viruses or malicious code, scrape or extract any part of the Services using automated tools, or interfere with or circumvent our security measures.

We may suspend or close your account if you breach this clause.

12. Automated agents

This clause applies if you use, enable, or cause the deployment of an Agent that interacts with the Services. An "Agent" means software that takes autonomous or semi-autonomous action on behalf of a person or organisation without direct supervision.

An Agent may access the Services only if it identifies itself as an Agent in the user agent string of every request, in the form "Agent/[agent name]"; does not disguise itself as a human or mimic human interaction patterns; does not circumvent CAPTCHAs or other measures intended to distinguish humans from software; answers truthfully when asked whether it is human; and does not circumvent any measure we use to control automated access. We may block or limit Agent access by technical means.

13. Third-party links and tools

The Services may link to, or embed functionality from, websites and tools operated by third parties. We do not control them and we do not check their content. Third-party tools are provided "as is", without warranty or endorsement, and you use them at your own risk. Please read the third party's own terms and privacy policy before you engage with them. Questions or complaints about a third party's products or services should go to that third party.

14. Relationship with Shopify

This store is powered by Shopify, which provides the platform that lets us offer the Services to you. Any sale or purchase you make here is directly with DEFINED AGENCY LTD, not with Shopify. Shopify is not responsible for any aspect of a sale between you and us, including any injury, damage or loss arising from products you buy.

15. Feedback

If you send us ideas, suggestions, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, publish, distribute and display it for any purpose, including commercially. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.

You confirm that you own or have the rights to any Feedback you send, that it does not infringe anyone else's rights, and that it is not unlawful, abusive, obscene or defamatory. We may remove Feedback we consider objectionable, though we are not obliged to monitor it.

16. Errors and omissions

Occasionally there may be typographical errors, inaccuracies or omissions on the Services relating to descriptions, pricing, promotions, delivery charges or availability. We may correct them and update or cancel affected orders, including after you have submitted an order. If we cancel an order for this reason we will refund you in full.

17. Our liability to you

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be limited or excluded.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We are not liable for business losses — if you use the products for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business: we exclude all implied warranties and conditions to the fullest extent permitted by law; we are not liable for loss of profits, revenue, savings, data, or any indirect or consequential loss however arising; and our total liability in connection with any order is limited to the amount you paid for that order.

18. Indemnity

This clause applies only if you are using the Services for business purposes and does not apply to consumers. You agree to indemnify us and our officers, employees and service providers against losses, damages, liabilities and claims (including reasonable legal fees) arising from your breach of these terms, your breach of any law or third-party right, or your use of the Services. We will notify you of any claim and may control its defence at your expense, but will not settle a claim requiring non-monetary obligations from you without your consent, which you must not unreasonably withhold.

19. Termination

We may end this agreement or suspend your access to the Services where you have breached these terms, where we are required to by law, or where we cease to operate the store. You remain liable for amounts owed up to termination.

Clauses 10, 15, 17, 18, 19, 21 and 22 survive termination, along with any other clause that by its nature should survive.

20. Changes to these terms

The current version of these terms is always on this page. We may update them for legal, regulatory or operational reasons, and we will post the updated version here. Where a change is material, we will give notice as required by law. Changes do not apply retrospectively to orders already accepted — the terms in force when you ordered govern that order.

21. Governing law and jurisdiction

These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live, and you may bring proceedings in the courts of that country. If you live in Scotland or Northern Ireland, you may bring proceedings there.

22. General

If any provision of these terms is found to be unlawful or unenforceable, it is severed and the rest remains in force. Our failure to enforce a right is not a waiver of it. These terms, together with the policies referred to in clause 2, are the entire agreement between us about your use of the Services.

You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours, and if we do it will not affect your rights.

Headings are for convenience only and do not affect interpretation.

23. Contact

Questions about these terms should go to info@thetokenclub.co.

DEFINED AGENCY LTD, trading as The Token Club
Registered in England and Wales, company number 15621251
128 City Road, London, EC1V 2NX, United Kingdom
info@thetokenclub.co