Legal notice
Who you are buying from
This website and store, thetokenclub.co, is operated by DEFINED AGENCY LTD, trading as The Token Club.
- Registered company name: DEFINED AGENCY LTD
- Trading name: The Token Club
- Legal form: Private limited company
- Company registration number: 15621251
- Place of registration: England and Wales
- Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
- Email: info@thetokenclub.co
- Website: thetokenclub.co
Our registered office is the address for formal legal correspondence. Please do not send returns there. We will give you the correct return address when you start a return — see our Refund policy.
What we do
We design and sell printed apparel and accessories direct to consumers online. Our garments are printed to order by third-party production partners and shipped directly to you.
Contacting us
Email info@thetokenclub.co. We answer within two working days. This is the fastest and most reliable way to reach us, and it is the address to use for any complaint, cancellation, or legal notice.
Complaints
If something has gone wrong, email us first at info@thetokenclub.co and we will try to put it right. If you are a consumer in the EU, Iceland, Norway or the UK and we cannot resolve it between us, the European Consumer Centres Network (ECC-Net) offers free advice and assistance with cross-border consumer disputes: www.eccnet.eu. We are not obliged to take part in dispute resolution before a consumer arbitration board, and we are not currently signed up to one.
Hosting
This store is hosted by Shopify. Any purchase you make here is a contract between you and DEFINED AGENCY LTD, not with Shopify.